From Q10 Pharmacy, Miri
We’re one independent pharmacy in Miri. On a busy afternoon it’s easy to miss that the customer buying painkillers also picked up a blood thinner last month, or that a regular hasn’t been in for weeks. So we built a few quiet helpers that sit beside our till and tell us. The pharmacist still makes every call.
Bleeding risk goes up. Check with the pharmacist before selling, and ask whether their doctor knows they take both.
Make sure they won’t go over the daily limit if they take both.
Only a few left. Bring it up if it suits them.
If nothing shows up, that doesn’t mean it’s safe. The pharmacist decides.
Nothing fancy. Each piece came from a moment at the counter when we thought, there has to be a better way.
As we ring up a sale, the screen looks at what’s in the basket and what the customer has bought over the past three months. If two medicines don’t mix, or the same ingredient turns up twice, it tells us in plain words what could happen and what to ask. It works whether an item is scanned or typed in by hand.
Sometimes there’s something genuinely worth mentioning: a supplement that goes well with what they’re buying, or stock we’d rather sell than throw away. It suggests, we decide. It stays quiet for private purchases.
A few days after some purchases, the customer gets a short WhatsApp from us asking how they’re getting on. It’s the kind of thing we always meant to do but never had time for.
Refill reminders coming soonEvery morning there’s a short list waiting: people whose regular medicine should be running out, good customers we haven’t seen in a while, and anything to check on the shelf before they come in.
Once a week the owner gets a short message on Telegram about how the shop is doing. No spreadsheets to dig through.
When someone asks us to bring something in, it goes on one list. Anything overdue stands out, so nobody is left waiting for a call back.
Our team serves customers exactly as before.
It’s there to help our team, not to replace a pharmacist.
This started as something just for us. If you run an independent pharmacy and wonder whether something like it could work for you, or you’d simply like to swap notes, drop us a message. We’re happy to chat.
